Marketplace Terms & Conditions

Please take time to read carefully the following terms and conditions for your own information and protection. It is your responsibility to ensure that you have read and understood the various terms associated with your contract before placing any bookings. By making a booking with Elite Kos Transfers, you agree to be legally bound by these terms and conditions as they may be modified and posted on our web site from time to time. Voucher issue After payment, “Elite Kos Transfers” will send a confirmation / voucher by e-mail or by fax: this voucher has to be printed, as a proof of purchase, and will be presented to the service provider. All information regarding the travelers should be correctly given at the time of booking. All requests for modifications /amendments must be sent by email. “Elite Kos Transfers” cannot be held responsible for any problem that may happen if you don’t receive or read carefully your confirmation / voucher. Duration: 1. Private Trasfer Duration: 0.5-1.5 hrs. 2. Mini Bus Private Tours & Coach Transfers: 0.5 - 2 hrs. Guides on the various tours lecture in English, unless there is a previous arrangement to lecture on another language. Smoking: Smoking is not permitted but all tours make frequent stops. The company reserves the right to change the itineraries or routes if necessary. Participation an all tours are also subject to any additional conditions applicable by the Carriers and Operators. All prices quoted are based on tariffs current at the time of printing and are subject to increase without any previous notice consequent upon any increase in the basic tariffs and/or the imposition of any taxes. Itineraries: As specifically mentioned in each tour. In case of a force majeure and /or reasons beyond our control and events that occur after the tour departure, we reserve the right to modify the routing and alter the itineraries. RESPONSIBILITY CLAUSE: “Elite Kos Transfers”, shall not be or become liable or responsible for any loss, injury or damage to person, property or otherwise in connection with any accommodation, transportation, or other services resulting directly or indirectly, from acts of God, danger, incident to the sea, fire breakdown in machinery or equipment, acts of Government or other authorities, de jure or de facto, wars, thither declared or not, strikes, riots, customs regulations, delays or cancellations, or change of itinerary of schedules, or from any cause beyond “Elite Kos Transfers”, control, or for any loss or damage resulting from improper or insufficient, passports, visas or other documents, and that “Elite Kos Transfers”, shall not be or become liable or responsible for any additional expense or liability sustained or incurred by the purchaser as a result of the foregoing causes. Baggage is at owner’s risk throughout the tour(s), unless insured. Small articles, coats, wraps, cameras and other hand baggage are entirely under the cared of the passenger, who is cautioned against the risk attached to these being left in conveyances. Complaints in writing should be submitted within 21 days. Clients wishing to join the tour at the departure point are requested to present themselves not later than 15 MINUTES BEFORE DEPARTURE TIME shown in this brochure. This is valid for all land tours and the one day cruise. Visa & Passports: A Passport valid for all countries to be visited must be carried and it is your responsibility to ascertain from your Travel Agent what visas are required. All matters concerning this booking shall be subject to Greek Law. CANCELLATION POLICY Cancellations by email at elitekostransfers@gmail.com We reserve the right to cancel any of the services, without any penalties beyond offering a full refund. Insurance in Travel We recommend that all passengers are adequately insured before traveling abroad. The latter is usually a prerequisite for most tour operators, who reserve the right to deny travel when proof of insurance cannot be provided. Special Requirements At the time of booking it is the customer’s responsibility to advise us of any special requests such as child car seat or mobility requirements for transfers. Please note however, these cannot be guaranteed. Children’s Seats – The EU directive 2003/20/EC states that children must use an appropriate child seat until they reach the age of 12 years or until they reach a height of 135 cm. However for licensed taxis there is an exemption. If no child seat is available, children of 3 years of age or over may travel as long as they wear an adult seat belt. Children under 3 years of age may be transported without a seat belt or safety harness as long as they travel in the rear of the vehicle. Wheelchairs – Any passengers travelling with a wheelchair must advise us at the time of booking, this is to ensure that the correct vehicle is available to meet your specific requirements. We will need to be informed if wheelchairs are folding, manual or include a battery and/or motor. This policy also applies to scooters. Customer Service We hope your travel arrangements run as smoothly as possible and that you will enjoy your holiday. However, if you have a complaint while you are in the resort, you must first report it immediately to the local representative of the supplier. If the problem cannot be resolved on the spot you should make a written complaint to the supplier’s representative in the resort and report the matter in writing to “Elite Kos Transfers” within 14 days of returning to the your country. Please note that you should allow 28 days so that all issues raised can be concluded and resolved. If you incur any out of pocket expenses when in resort, you must obtain and keep any receipts detailing each cost. Failure to send in receipts as part of a complaint may waiver your right to claim back any monies owed. Excess Luggage, Behavior & Liability If you are carrying any excess luggage such as more than 1 bag per person, surf boards, golf clubs, bicycles, but not limited to, or other oversized items, you will need to inform us when booking to ensure we or, our suppliers can provide the correct vehicle. Should you fail to notify us, you will be liable for any additional costs incurred. In any case if the above do not fit in the proposed vehicles will be an extra charge, which you will be informed and agreed. Our suppliers reserve the right to terminate the transfer if you or your party’s behavior or conduct is disruptive towards the driver or other passengers. Neither we nor the suppliers will accept any liability for any extra costs incurred. Passengers are forbidden to consume alcoholic drinks on any transfer. Any costs incurred by you or your party due to damages on a transfer must be paid by you or your party at your destination and us or the supplier will not be liable for these costs. In case such as we are acting, only as a booking agent we have no liability for any of the transfer arrangements, and in particular no liability for any illness, personal injury, death or loss of any kind, unless caused by our negligence. Any claim for damages for injury, illness or death arising from your use of the transfer services, must be brought against the operator of the transfer services and will be under the jurisdiction of the law of the country in which the transfer is being provided. Data Protection Policy We have taken every possible measure to ensure the confidentiality of your personal information. However, some of the details must be passed to the suppliers associated with your holiday, such as your tour operator, airline, hotel, Transport Company, insurance provider etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration, if required by them, or as required by law. Please note that once your information is passed onto the suppliers associated with your holiday, the information becomes subject to their data protection policy. You may view our privacy policy here. User Agreement Governing the use of the “Elite Kos Transfers” Website When placing a booking you undertake to us that the details you have supplied are correct, including passenger names, dates and credit or debit card details. If there are changes to the details supplied, it will be your responsibility to contact us and request changes. Please use our contact page. “Elite Kos Transfers” will put its’ best endeavors to find and rectify any errors and omission as quickly as possible. However because of the sophisticated technology required, there may be times when obvious errors occur such as the price or some other detail displayed being incorrect. In this case “Elite Kos Transfers” shall reserve the right to cancel that contract and the customer will not have any liability to this regard. Our booking platform may accept unrealistic bookings without objecting any further to the user’s judgement and in this case we reserve the right to refuse any refunds in respect to those products purchased. “Elite Kos Transfers” does not make any warranty that the website is free from infection by viruses or any other software that has contaminating or destructive properties. When a visitor chooses to pay offline then he/she undertakes that the product(s) selected may not be any longer available. Confirmation of order in this case is made when we receive full payment of the product(s) selected. Our Online Booking services are provided on a \”as is\” basis and we do not make any representation or warranty, express or implied, as to the availability of any product(s) or other Holiday Arrangement.